SmallBizGenius Analysis
Raymour & Flanigan is a furniture retailer that receives overwhelmingly positive feedback regarding their sales staff and in-store experience. However, some customers report issues with delivery and post-sales service.
Category Breakdown
Scores based on analysis of 292 recent reviews
Sales Staff Assistance
9.2/10Customers consistently praise the sales staff for being helpful, knowledgeable, and not pushy. Many reviewers specifically mention individual sales representatives by name, highlighting their positive experiences and personalized service, such as 'Tamika was very helpful, pleasant and professional' and 'Erik Gokey was an excellent salesman. He made our visit very relaxing and pleasant.'
65 reviews mention thisDelivery Issues
3.5/10A recurring complaint involves delivery problems, including delays, damaged items, and incorrect orders. Some customers report difficulty resolving these issues with customer service, for example, 'I ordered a dining table online on Feb 16, 2026 and now its April 3, 2026 an i have not yet received my furniture piece.'
12 reviews mention thisCustomer Service (Post-Sale)
4.0/10Several reviewers express frustration with customer service after the sale, citing long wait times for repairs, unreturned calls, and difficulty resolving issues with damaged or defective furniture. One reviewer stated, 'I have been trying to have an issue with my sofa for many months...and having no result, I called store manager yesterday, as well as to customer satisfaction...'
10 reviews mention thisProduct Selection and Quality
8.0/10Many customers appreciate the wide variety of furniture styles available and express satisfaction with the quality of the products they purchased. They often mention specific items and how they enhance their homes, such as 'When I visited Raymour & Flanigan or browsed their website, I noticed that the company offers a wide variety of furniture styles for different rooms in the home.'
15 reviews mention thisPros & Cons
What Customers Love
"The salesperson, Jessie Lebhar, was the best! She took her time with me and was very helpful with the tons of questions I asked her. I cannot say enough about how informed she was."
"We were greeted when we walked in the door but never felt pressure as we shopped."
"When I visited Raymour & Flanigan or browsed their website, I noticed that the company offers a wide variety of furniture styles for different rooms in the home."
"The attention given to us while we shopped."
"Delivery is always professional"
Common Complaints
"I ordered a dining table online on Feb 16, 2026 and now its April 3, 2026 an i have not yet received my furniture piece."
"I have been trying to have an issue with my sofa for many months."
"They delivered me the defective dining chair"
"The order was not correct A company representative came with missing two sectional seating covers"
"Nice piece of furniture, unfortunately it has a musty smell to it that a 1/2 bottle of Fabreeze hasn't solved as of yet."
Common Questions About Raymourflanigan
Answers derived from customer review patterns
Is Raymourflanigan legit and trustworthy?
Raymour & Flanigan is a legitimate furniture retailer with a long-standing presence. The majority of reviews indicate positive experiences, particularly regarding the sales process and product selection. However, a notable minority of customers report issues with delivery and customer service after the sale. While most customers seem satisfied, it's wise to be aware of potential post-purchase challenges.
Based on 45 reviewsDoes Raymourflanigan have good customer service?
Raymour & Flanigan's customer service receives mixed reviews. While many customers praise the helpfulness and attentiveness of the sales staff, particularly in-store, some report difficulties resolving issues with customer service after the purchase, especially regarding delivery problems, damaged items, and repairs. Some reviewers mention long wait times, unreturned calls, and general frustration with the post-sale support process. Therefore, customer service quality can be inconsistent.
Based on 25 reviewsIs Raymourflanigan worth it for small business?
Raymour & Flanigan can be a worthwhile option for small businesses seeking a wide selection of furniture and personalized in-store assistance. The positive feedback on sales staff knowledge and no-pressure environment can be beneficial for businesses looking to furnish an office or workspace. However, businesses should be aware of the potential for delivery delays and difficulties with post-sale customer service, which could impact their overall satisfaction. Weighing the benefits of in-store support against potential logistical challenges is crucial.
Based on 15 reviewsWhat is Raymourflanigan's return policy like?
The provided reviews do not contain explicit details about Raymour & Flanigan's return policy. It is recommended to check Raymour & Flanigan's website or contact their customer service directly for the most accurate and up-to-date information on their return policy, including any timeframes, conditions, or fees that may apply. This will ensure a clear understanding of the return process before making a purchase.
Based on 0 reviewsHow is the delivery service at Raymourflanigan?
The delivery service at Raymour & Flanigan receives mixed feedback. While some customers report professional and timely delivery, a significant number of reviewers mention experiencing delivery delays, damaged items, and incorrect orders. These issues can lead to frustration and require follow-up with customer service, which some customers find challenging. Therefore, while some deliveries go smoothly, there is a risk of encountering problems.
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